NOVAPURA / POLÍTICA

Política de Envio

We ship only within the United States. We do not ship outside the United States.
Carriers and service levels: Novapura may use USPS, UPS, or FedEx. All shipments are tracked. Estimated transit is carrier-provided and is not guaranteed.
Custo de envio: $15.00 fixos por pedido. O frete é grátis para pedidos de $100.00 ou mais.
Promoção — válida até 01/11/2026: use o código PEPTIDES no checkout para frete grátis em pedidos nos EUA de $35.00 ou mais. Esta promoção é adicional à regra padrão do item 3; quando terminar, a regra padrão continua inalterada.
Order cutoff: orders placed by 2:00 PM ET (America/New_York) on a business day ship the same business day. All other orders ship within 1–2 business days.
Tracking is provided by email when the carrier issues tracking information.
Signature on delivery is optional and costs an additional $7.15 when selected.
Packages use discreet exterior packaging. This policy makes no cold-chain, temperature-control, or special-handling claim.
Lost, delayed, or damaged shipments: contact support@novapuralabs.com within 24 hours with your order number and photos when available. Documented transit damage qualifies for resolution.