Novapura

NOVAPURA / POLICY

Return Policy

  1. All sales are final. Novapura does not accept change-of-mind returns.
  2. Exceptions are limited to documented transit damage or a documented issue attributable to Novapura.
  3. To report an issue, contact support@novapuralabs.com within 24 hours with your order number and photographs. Documented transit damage qualifies for resolution.
  4. Products whose seal has been opened are not eligible for return or refund, except where applicable law requires otherwise.
  5. Where Novapura confirms an issue attributable to Novapura, the remedy is a refund to the original payment method.
  6. Orders can be cancelled before fulfilment. Email support@novapuralabs.com while the order is awaiting review; cancellation is not available once fulfilment processing or shipping-label purchase has begun.

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